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Support

Existing customers may opt for our free support services by following one of the proceeding steps.

Customers looking to receive support for a web hosting package:
Phone support:
US: Toll Free - +1-800-574-0902^ UK: +44-20-7993-2768^ International: US - +1-510-870-2470^ AU: +61-2-8003-5987^
^You will need to quote the ID: 30535, and we ask that you have your account details ready.
 
Support Tickets:

Opening a trouble ticket through our Ticketing System is very easy. A member of Conspire Web Hosting will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you.


Note: Prior to opening a personal ticket, please read carefully the information about the relevant section from theContext Help, Video Tutorials or/and the Help Center sections.

To open a personal trouble ticket please do the following:

  • Go to the members login page.

  • Log in using your username and password. (You have received your login information with the confirmation mail after you signed up for our services)

  • Having successfully logged into the Control Panel, mouse over the Support link in the top left corner of the navigation menu. A drop-down menu will be displayed with the following options: Help Center, View Open Tickets, View Closed Tickets and Video Tutorials. Click on the Help Center link.
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  • A page with a search box and a list of topics is displayed. Click on the Request Help link.
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REQUEST HELP
The Request Help page contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened on the View Open Tickets Page.

VIEW OPEN TICKETS
This page lists all the tickets you have opened, including detailed information about the subject, the status and the average response time for each ticket as well as the date on which it has been opened.
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You can also view the full contents of a specific ticket by clicking on the More info link.

VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been closed.
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Submit a Question:
Click here to submit a question. Please be advised that you will need a valid return e-mail address and this method may take up to a week to obtain a response.
Your Name:
Username (optional):
Reply E-mail Address:
Phone (optional):
Your Country:
Subject:
Message:  
 
 
 
E-mail the support team:
The submission form above will send an additional e-mail, this is being trialled temporarily as an alternative means to lessen SPAM levels. If you wish to appeal this decision and feel an e-mail address should be provided here, then please feel free to contact our public relations department.
 
Please note: Our online chat is for general and pre-sales questions only, and support will not be given online.

 

Customers looking to receive support for a web hosting package, when their plan does not include hosting:
Lessened priority support contact:
While the name may sound un-attractive, we are willing to provide support to a certain extent. We ask that you allow up to two weeks for a response, and that you provide a valid contact e-mail address. Additionally urgent support cases can be lodged for a fee (see below).
Click here to send an e-mail to the lessened support team
 
Urgent support cases:
If you have an urgent situation that needs resolving within two working days, there is a small fee based system that will alert our support staff of your situation.
Click here to check prices and submit an urgent support request

 

Customers looking to receive support for a web-site template, purchased from the Conspire Web Services template shop:
Online Chat:
The template shop staff are eager and willing to resolve your issues. While our hosting staff are unable to provide support via chat, the template team are, so if you've got any questions, fire up a support chat session and you'll be away laughing in no time.
Click here to launch a template chat session
 
Phone Support:
The number is different than before, so please be careful when getting in contact with our template support staff.
Template support: 1-518-320-8714
 
E-mail:
The template support staff can be e-mailled by clicking here