Hosting Support

UK Network Outage
2017-05-25 20:10:53
Completed Successfully
Dear customers,

We would like to inform you about a temporary
server connectivity trouble with our UK servers. It appears there is
some connection issue to the Data Center facility.

Our system administrators and data center technicians are already aware and working on resolving the issue with utmost urgency.

UPDATE: All servers in the UK data center are currently up and accessible.
However until the issue is completely resolved you may notice intermittent slow performance or timeouts of your websites.

At this point there is no ETA when the maintenance will complete.

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.
US Data Center Connection Issues
2017-05-23 10:33:17
Resolved
Dear customers,

We would like to inform you about a temporary server connectivity trouble with our US servers. It appears there is some connection issue to the Data Center facility.

Our system administrators and data center technicians are already aware and working on resolving the issue with utmost urgency.

We apologize for the inconvenience that this issue may cause to you.

Trouble was with main routers at the Data Center which appears to be resolved now and all services are back to normal.

Thank you for your patience and understanding.
DNS servers flood
2017-05-19 11:55:17
Resolved
Dear Customers,

We are currently experiencing DDOS attack against our DNS servers. This may result in website slow loading or resolving completely.

We are working closely with our Data center technicals to get this resolved at earliest.

Thank you for your time and understanding regarding this matter.
UK Data Center Connection Trouble
2017-05-04 13:36:34
Resolved
Dear customers,

We would like to inform you about a temporary server connectivity trouble with our United Kingdom servers. It appears there is some connection issue to the Data Center facility.

Our system administrators and data center technicians are already aware and working on resolving the issue with utmost urgency.

We apologize for the inconvenience that this issue may cause to you.

Trouble was with main routers at the Data Center which appears to be resolved now and all services are back to normal.

Thank you for your patience and understanding.
Ficolo Network Upgrade Maintenance
2017-03-20 02:18:02
Resolved
Dear Customers,

We would like to inform you about a network capacity upgrade we will perform at our data center in Finland.

Severity and user impact: Minor
-Short breaks may occur during updates
-Network updates causes breaks to connections and sessions
-Network devices may cause storage to be unavailable for several seconds.

Start Date: March 20th 2017
Time: 00:00h-06:00h EET

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding. 

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